What do I do if a buyer reports a problem?
If a buyer reports a problem, it shows up under Requests and you get an email.
On the website
- Open Shop & earnings → Requests.
- Open the request and write the buyer a reply.
- Or refund the purchase with Refund buyer and confirm with Yes, refund.
In the app
- Tap More → Shop & earnings → Requests.
- Open the request and tap Send reply or refund the purchase.
Good to know
- A refund from the request refunds the entire remaining amount and closes the request.
- If you don't reply within 48 hours, the buyer can get JetLinkt involved.